We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

If you have an issue with any part of the work which has been completed you must first contact us directly so we can assess the vehicle to see if the issue has been caused from the work which has been done by Yorvik Windscreens Ltd, if you have used a third party before contacting us then this will invalidate your 12 month guarantee.

To ensure that we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the work, please inspect the work to ensure everything has been carried out to our usual high standard. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

You can call us on: 0800 2461 208 

Email us at: info@yorvikwindscreens.co.uk

Or write to us: Yorvik Windscreens Ltd, York Business Park, Unit 23 Rose Ave, Nether Poppleton, York YO26 6RR

We will aim to respond to any complaint within 48hrs of receiving it and will provide you with an appointment which is convenient to you to resolve any problems you have.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website: disputeresolutionombudsman